Please read these Terms & Conditions carefully before using bj11. By creating an account or accessing our platform, you agree to be bound by these terms. Last updated: January 2026.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "You") and bj11 ("we", "us", "our", "Platform") governing your access to and use of the bj11 website, mobile interface, and all associated services (collectively, the "Service"). By registering an account, depositing funds, placing bets, or otherwise using any feature of the bj11 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
If you do not agree to these Terms, you must immediately cease all use of the bj11 platform and refrain from creating an account. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Service following any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates. The effective date of the most recent revision is displayed at the top of this document.
Online gambling involves financial risk and may be addictive. You should only bet amounts you can afford to lose. bj11 is intended for entertainment purposes only. If you believe you have a gambling problem, please seek help immediately by contacting our support team or visiting responsible gaming resources.
You must be at least eighteen (18) years of age or the legal minimum age for gambling in your jurisdiction, whichever is higher, to register an account and use the bj11 platform. By creating an account, you represent and warrant that you meet this age requirement. bj11 reserves the right to request proof of age at any time, including but not limited to government-issued identification documents. Failure to provide satisfactory proof of age will result in immediate account suspension and forfeiture of any funds or winnings held in the account.
It is your sole responsibility to ensure that your use of bj11 complies with all applicable laws and regulations in your country, state, or region of residence. Online gambling may be restricted or prohibited in certain jurisdictions. By using bj11, you confirm that you are accessing the Service from a jurisdiction where online betting and casino gaming are legal and that you are not violating any local, state, national, or international laws. bj11 does not accept players from jurisdictions where online gambling is prohibited by law.
To access certain features of the bj11 platform, you must create a user account by providing accurate, complete, and current information as requested during the registration process. You agree to maintain and promptly update your account information to ensure it remains accurate and complete at all times. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You must not share your login credentials with any third party. If you suspect unauthorized access to your account, you must notify bj11 customer support immediately.
Each individual is permitted to hold only one (1) active account on the bj11 platform. Creating multiple accounts, whether under your own name or using false identities, is strictly prohibited and constitutes a material breach of these Terms. bj11 reserves the right to close duplicate accounts, void any associated bets or winnings, and confiscate any funds deposited into duplicate accounts. If we detect multiple accounts linked to the same individual through device fingerprinting, IP address analysis, payment method matching, or other means, we may close all such accounts without prior notice.
bj11 accepts deposits via bKash, Nagad, Rocket, and select bank transfer methods. The minimum deposit amount is five hundred Bangladeshi Taka (৳500). All deposits are subject to verification and may be delayed or rejected if we suspect fraudulent activity, violation of these Terms, or non-compliance with anti-money laundering regulations. You agree that all funds deposited into your bj11 account are your own legitimate funds and have been obtained through legal means.
Withdrawal requests are processed within twenty-four (24) hours of submission, subject to verification of your identity and compliance with our anti-money laundering procedures. The minimum withdrawal amount is one thousand Bangladeshi Taka (৳1,000). Withdrawals are processed to the same payment method used for deposit whenever possible. If the original deposit method is no longer available, alternative withdrawal methods may be offered at bj11's discretion. You may be required to provide additional documentation, including government-issued identification, proof of address, and proof of payment method ownership, before your withdrawal request is approved.
Funds obtained through bonuses, promotions, or free bets are subject to wagering requirements as specified in the terms of each promotion. You must fulfill all stated wagering requirements before you are eligible to withdraw any winnings derived from bonus funds. Failure to complete wagering requirements before requesting a withdrawal will result in forfeiture of the bonus funds and any associated winnings. bj11 reserves the right to cancel or modify any bonus or promotion at any time without prior notice.
All transactions on the bj11 platform are conducted in Bangladeshi Taka (BDT). If you deposit funds in a different currency, those funds will be converted to BDT at the prevailing exchange rate at the time of deposit. Currency conversion fees may apply and will be disclosed prior to transaction completion. You accept all risks associated with currency fluctuations and conversion fees.
All sports bets placed on bj11 are subject to the specific rules and terms applicable to each sport and betting market. Bets are settled based on the official result as determined by the relevant governing body of the sport (e.g., ICC for cricket, FIFA for football). If an event is postponed, abandoned, or cancelled, bets will be settled according to the sport-specific rules published on our platform. In the event of a dispute regarding the outcome of a sporting event, bj11's decision, based on available evidence and official sources, shall be final and binding.
All casino games offered on bj11, including slots, table games, and live dealer games, operate using certified Random Number Generator (RNG) technology or are conducted by professional dealers in licensed studios. Game outcomes are determined by chance and are independent of previous results. bj11 does not manipulate game outcomes, and all games are subject to regular third-party audits to ensure fairness and compliance with industry standards. Specific rules for each game, including return-to-player (RTP) percentages and paytable information, are available within the game interface.
You agree not to engage in any of the following prohibited activities while using the bj11 platform:
Violation of any of these prohibitions will result in immediate account suspension or termination, forfeiture of all funds and winnings, and potential legal action.
All content, software, graphics, logos, trademarks, text, images, and other materials displayed on the bj11 platform (collectively, "Content") are the exclusive property of bj11 or its third-party licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the bj11 platform for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any Content without prior written permission from bj11.
The bj11 name, logo, and all related product and service names, design marks, and slogans are trademarks of bj11. You may not use these trademarks without our prior written consent. All other trademarks, service marks, and logos used on the platform are the property of their respective owners.
The bj11 platform and all associated services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. bj11 does not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
To the fullest extent permitted by applicable law, bj11 shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, the bj11 platform or its services, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, even if bj11 has been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of liability for certain types of damages, bj11's liability shall be limited to the maximum extent permitted by law.
bj11 shall not be held responsible for any loss or damage arising from your reliance on information or advice provided through the platform, from any interruption or cessation of transmission to or from the platform, from any bugs, viruses, or other harmful code transmitted through the platform by any third party, or from any errors or omissions in any content or materials. You acknowledge that gambling carries inherent financial risk and that you are solely responsible for any losses incurred through your use of the bj11 platform.
Your privacy is important to us. Our collection, use, storage, and disclosure of your personal data are governed by our Privacy Policy, which is incorporated by reference into these Terms. By using bj11, you consent to the collection and processing of your personal data as described in our Privacy Policy. We implement industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. You acknowledge that no method of data transmission or storage is completely secure, and bj11 cannot guarantee absolute security of your information.
We may collect personal data including your name, date of birth, contact details, and payment information for the purposes of account registration, identity verification, anti-money laundering compliance, and providing customer support. We do not sell your personal data to third parties for marketing purposes. You have the right to access, correct, or request deletion of your personal data by contacting our customer support team.
bj11 is committed to promoting responsible gambling and protecting vulnerable individuals. We provide tools to help players maintain control over their gambling activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. You can access and configure these tools through your account settings or by contacting customer support. We encourage all players to use these features to ensure that gambling remains an enjoyable form of entertainment.
If you believe that gambling is negatively affecting your life, finances, relationships, or mental health, we strongly urge you to make use of our self-exclusion tools and to seek professional help. Players who have opted for self-exclusion will be permanently excluded from receiving any promotional offers or marketing communications from bj11 during the exclusion period. For more detailed information on our responsible gaming commitments and available tools, please visit our Responsible Gaming page.
bj11 reserves the right, in its sole discretion, to suspend, restrict, or permanently terminate any user account at any time and for any reason, including but not limited to: breach of these Terms; suspected fraudulent, abusive, or illegal activity; failure to pass identity verification; inactivity for a period exceeding twelve (12) consecutive months; or at the request of law enforcement or regulatory authorities. Upon termination of your account, all pending bets will be settled according to standard rules and any remaining eligible balance will be returned to your designated payment method after deducting any applicable fees or amounts owed to bj11.
You may close your account at any time by submitting a written request to our customer support team. Account closure requests will be processed within seven (7) business days. You remain responsible for all activity on your account until it has been formally closed. Funds in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been satisfied.
In the event of any dispute arising from your use of the bj11 platform, including disputes relating to bet settlements, account balances, bonuses, or any other matter, you should first contact our customer support team by emailing [email protected] or via our 24/7 live chat service. Our support team will investigate your complaint and aim to provide a resolution within five (5) business days. You agree to cooperate fully with our investigation and provide any information or documentation reasonably requested.
If you are not satisfied with the resolution provided by our customer support team, you may escalate your complaint to our management team for further review. bj11 is committed to resolving all disputes fairly and transparently. Any unresolved disputes shall be subject to binding arbitration in accordance with applicable international arbitration rules. The decision of the arbitrator shall be final and binding on both parties.
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with applicable international online gaming laws and regulations. By using the bj11 platform, you irrevocably submit to the personal jurisdiction of the relevant legal authorities for the purpose of resolving any dispute arising out of or in connection with these Terms. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
bj11 reserves the right to modify these Terms at any time. We will notify registered users of material changes by posting a notice on our website or by sending an email to the address associated with your account. Your continued use of the bj11 platform following notification of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the platform and request account closure. We recommend that you review these Terms regularly to stay informed of the most current version.
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact our customer support team. We are available twenty-four (24) hours a day, seven (7) days a week to assist you.
Email: [email protected]
Live Chat: Available 24/7 through the bj11 website
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Our platform is built on transparency, security, and fairness — so you can focus on the game.
All transactions and personal data on bj11 are protected by 256-bit SSL encryption, the same standard used by leading financial institutions worldwide.
Every casino game on bj11 uses certified RNG technology from audited providers like Pragmatic Play, Evolution Gaming, and Microgaming. Results are always random and fair.
Withdrawals to bKash, Nagad, and Rocket are processed within 24 hours. We believe you should have access to your winnings quickly and without unnecessary delays.
Our Terms & Conditions, Privacy Policy, and Responsible Gaming guidelines are written in clear English so you always understand your rights and obligations on bj11.
Our English-speaking customer support team is available around the clock via live chat. Disputes, questions, and account issues are resolved swiftly and professionally.
bj11 strictly enforces 18+ age verification for all players. We are committed to preventing underage gambling and protecting vulnerable individuals from harm. Play responsibly.
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